FAQ

Do you offer same-day delivery?

Yes, we provide same-day delivery for orders placed before 12pm Central Time. For deliveries to Washington Island, please contact us directly to check availability.

What is the delivery fee?

Delivery fees vary based on location. The exact fee will be calculated during checkout.

Can I schedule a delivery in advance?

Absolutely! You can select your preferred delivery date during checkout. You can add a delivery time to your order notes and we will do out best to accommodate. 

What should I do if I’m not satisfied with my flowers?

Your satisfaction is our priority. If you're not satisfied with your order, call us at 920-743-6518 or send an email to  within 24 hours for a replacement or refund based on the situation.

Can I make changes to my order after it has been placed?

Changes can be made before your order has been designed. Please contact us as soon as possible to accommodate any modifications.

Can I choose specific flowers for my bouquet?

Certainly! We offer custom arrangements where you can note your preferred flowers. Depending on season, some flowers may not be available, but our designers are more than happy to recommend suitable substitutions.

How do I place an order?

Orders can be placed online through our website, via phone at 920-743-6518, or in person!

Are your flowers imported?

We source our flowers from both local growers (when in season) and international suppliers to ensure a wide selection of fresh, high-quality blooms.

What is your refund policy?

If you're not satisfied with your flowers, we offer a refund or replacement within 24 hours of delivery. Please refer to our Refund & Cancellation Policy for more details.

Can I leave special delivery instructions?

Yes, you can provide special delivery instructions during checkout, such as preferred delivery times or specific directions.

How do you ensure the quality of the flowers?

We source our flowers from reputable suppliers and handle them with care to maintain freshness. Our designers select each stem to ensure it meets our high-quality standards.

Do you offer a subscription service?

Yes, we offer flower subscription services for regular deliveries. Contact us to set up a plan that suits your needs.

Can I purchase flowers for a funeral or sympathy occasion?

Yes, we offer sympathy and funeral flower arrangements such as wreaths, casket sprays, and standing sprays. Contact us for via 920-743-6518, or in person to go over those options.

Plants and vase arrangements can also be purchased online!

Can I add a personalized note with my flowers?

Yes, you can include a personalized message with your floral arrangement. Just let us know the message you'd like to add when placing your order.

Can I send flowers to a hospital?

Yes, we deliver flowers to the local hospital. Simply provide the recipient's full name, room number, and hospital details during checkout for smooth delivery. Check our hospital delivery areas.

Do you deliver flowers to local funeral homes?

Yes, we deliver to funeral homes in Door and Kewaunee County. Simply provide the funeral home's name, address, and service details for timely delivery. Check our funeral home delivery areas .

Are there any specific restrictions for sending flowers to a hospital?

Some hospitals have policies regarding the types of flowers allowed (such as no strong scents or certain flowers). We suggest confirming with the hospital and informing us of any restrictions when placing your order.

What nearby cities do you deliver flowers to?

We deliver flowers to various nearby towns, including Algoma, Baileys Harbor, Brussels, Carlsville, Casco, Clay Banks, Egg Harbor, Ellison Bay, Ephraim, Fish Creek, Forestville, Gardner, Gills Rock, Idlewild, Institute, Jacksonport, Juddville, Kolberg, Little Sturgeon, Luxemburg, Maplewood, Namur, North Bay, Rio Creek, Rowleys Bay, Sister Bay, and Valmy . If you're unsure whether we deliver to your location, feel free to contact us for confirmation.

Do you charge extra for deliveries to nearby towns?

Delivery fees for nearby towns may vary depending on the distance. The exact fee will be calculated at checkout, and we always strive to keep it affordable.